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It is like asking why we need special facilities in building for the disables. Why didn't we treat everybody the same and don't provide any special facilities f

It is like asking why we need special facilities in building for the disables. Why didn't we treat everybody the same and don't provide any special facilities for disable? I do think that site owner of any scale IS responsible to abuse complains, but the scale of the company do make a different. The influence and harmfulness of a fake shop in Amazon is not same as a fake shop in a very-small-online-shop. Thus people expect Amazon to take action instantly. A start-up is not possibile to react as fast as large company, so why shouldn't we give them a reasonable time for them to do their job?

wrs 16y ago
The people being phished don't care how big you are or how fast you can respond. What would they consider a reasonable time?
- chopsueyar 16y ago
  If the people being phished know they are being phished, then why are they allowing this?
shadowsun7 16y ago
So you're comparing your startup to a disabled person? Unlike the hypothetical disabled person, however, your startup, when used for phishing, is allowing real harm to happen to other people. Your attitude suggests that a) you care less about your clients than about what's convenient for you as a startup founder, because b) you're small. But that's a very bad excuse, and a dumb one, at that. Clients don't care about your size. All they care about is the results your products give them. And that leads to another question: why should anyone buy into your services if you don't/can't act promptly and responsibly in response to problems? And yet you seem to be getting angry about Rackspace for caring about the clients affected by such criminal activity further downstream from them. I'd think twice before buying into your products, with an attitude like that. Rackspace appears to care. You do not.
- chpapa 16y ago
  I am the original author of the article here. I want to add that it is because we care about our clients, so we can't accept a service like that. You are assuming the form must be phishing, and is a criminal act. But we were given no details about the complaint from Rackspace, even after the site is back online and I have an opportunity to disable the site painfully, I still cannot figure out how the form is "phishing". So besides the short notice, it is Rackspace as a servers provider, act on behalf of you as a service provider to identify what is criminal what is not. I keep asking for more details about the complaint but none were given besides a URL.
nl 16y ago
Rackspace shutting down your site might have done you a favor. If they hadn't it's possible law enforcement could have gotten involved, you could have been arrested, all your business records and source code confiscated and have been offline for months. If you'd been using your own hardware that might have been taken away, too. There are plenty of cases where that kind of thing has happened before.

wrs 16y ago

The people being phished don't care how big you are or how fast you can respond. What would they consider a reasonable time?

chopsueyar 16y ago
If the people being phished know they are being phished, then why are they allowing this?

shadowsun7 16y ago

So you're comparing your startup to a disabled person? Unlike the hypothetical disabled person, however, your startup, when used for phishing, is allowing real harm to happen to other people. Your attitude suggests that a) you care less about your clients than about what's convenient for you as a startup founder, because b) you're small. But that's a very bad excuse, and a dumb one, at that. Clients don't care about your size. All they care about is the results your products give them. And that leads to another question: why should anyone buy into your services if you don't/can't act promptly and responsibly in response to problems? And yet you seem to be getting angry about Rackspace for caring about the clients affected by such criminal activity further downstream from them. I'd think twice before buying into your products, with an attitude like that. Rackspace appears to care. You do not.

chpapa 16y ago
I am the original author of the article here. I want to add that it is because we care about our clients, so we can't accept a service like that. You are assuming the form must be phishing, and is a criminal act. But we were given no details about the complaint from Rackspace, even after the site is back online and I have an opportunity to disable the site painfully, I still cannot figure out how the form is "phishing". So besides the short notice, it is Rackspace as a servers provider, act on behalf of you as a service provider to identify what is criminal what is not. I keep asking for more details about the complaint but none were given besides a URL.

nl 16y ago

Rackspace shutting down your site might have done you a favor. If they hadn't it's possible law enforcement could have gotten involved, you could have been arrested, all your business records and source code confiscated and have been offline for months. If you'd been using your own hardware that might have been taken away, too. There are plenty of cases where that kind of thing has happened before.