This is definitely an attitude you need to set within the company culture - chat != instant. At least not initially - once a conversation gets going, it's much

This is definitely an attitude you need to set within the company culture - chat != instant. At least not initially - once a conversation gets going, it's much faster in chat than via email. We ask people not to use private chat (with varying degrees of success) but instead ask in channel, even if it's to a specific person: 1. It helps others reading the channel learn 2. If someone else is around and knows the answer, they can provide it You sometimes have to reply in channel (and copy+paste the question) to get this point across, but it generally seems to work well.