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Your last two lines sum up the problem nicely. Everywhere, the more you pay, the more effort they will put in to helping you clean up your messes rather than s
by lsc 16y ago
Your last two lines sum up the problem nicely.
Everywhere, the more you pay, the more effort they will put in to helping you clean up your messes rather than shutting you down right away, which makes sense, because helping you clean up your mess is an expensive business to be in.
- chopsueyar 16y agoWhich doesn't explain Rackpace's behavior, considering their premium cost for "fanatical" support. Perhaps Rackspace cares more about it's shareholders than customers?
- lsc 16y agoI could be mistaken, but I think that the rackspace cloud is their cut-rate product which comes with less support.
- chopsueyar 16y agohttp://www.rackspacecloud.com/cloud_hosting_products/servers/support http://www.rackspacecloud.com/cloud_hosting_products/servers... "We talk AND we listen. We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity."