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Rackspace (and others) need to call their clients on the phone in these situations. They feel it is so important that it must be taken care of in one hour, yet
by fido 16y ago
Rackspace (and others) need to call their clients on the phone in these situations. They feel it is so important that it must be taken care of in one hour, yet they use email. Not exactly fair to the client....
- lsc 16y agoIsn't the rackspace cloud their cut-rate service? would they have called if it was a slicehost (premium price) customer? Still, I think it is a good idea, and one I ought to implement in my own service. The problem is that we all hate dealing with the phone, but that sounds to me like a lazy answer. On the other hand, really, if you are an abuse problem, honestly, I don't want you as a customer.
- epochwolf 16y agoSlicehost doesn't have phone support last I checked.
- deleted 16y ago[deleted]