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What is missing from this article (and comments so far) is a more comprehensive analysis of available options. If I lease a server from linode or AWS or thepla
by kjksf 16y ago
What is missing from this article (and comments so far) is a more comprehensive analysis of available options.
If I lease a server from linode or AWS or theplanet or serverbeach or ${your favorite hosting provider}, would the situation be any different? I understand the article's author frustration with Rackspace, but it's a single data point hence hardly enough to be a basis for an intelligent choice of hosting provider.
I'm not even sure if I sympathise with him. You can argue whether 1 hour notice before disabling a server is enough or not but there is an obvious conflict of interest.
The interest of the person hosting server, who can potentially be a phisher himself, is for the site to stay up as long as possible.
The interest of the public is served by terminating the server as quickly as possible.
- lsc 16y agoYour last two lines sum up the problem nicely. Everywhere, the more you pay, the more effort they will put in to helping you clean up your messes rather than shutting you down right away, which makes sense, because helping you clean up your mess is an expensive business to be in.
- chopsueyar 16y agoWhich doesn't explain Rackpace's behavior, considering their premium cost for "fanatical" support. Perhaps Rackspace cares more about it's shareholders than customers?
- lsc 16y agoI could be mistaken, but I think that the rackspace cloud is their cut-rate product which comes with less support.
- chopsueyar 16y agohttp://www.rackspacecloud.com/cloud_hosting_products/servers/support http://www.rackspacecloud.com/cloud_hosting_products/servers... "We talk AND we listen. We're big fans of transparency and feedback. Technology works so much better combined with a bit of humanity."
- chpapa 16y agoSo far I only know from one of my frd doing another startup, saying they experience something like this with Linode and were given 24 hrs to respond. This align with the respond I got from Linode, so I am actually considering to migrate from rackspace cloud to linode shortly.