3 ms·

Thanks for replying. To give you some context the API is ipdata.co pricing at ipdata.co/pricing.html I've gotten feedback from multiple users that my pricing is

Thanks for replying. To give you some context the API is ipdata.co pricing at ipdata.co/pricing.html I've gotten feedback from multiple users that my pricing is overwhelming. The API is pretty much feature complete and my main focus right now is selling.

rgbrenner 9y ago
A few comments: - Your index page is missing. (I can't see your marketing angle.. so I'm not going to comment on the actual pricing... let me know when you fix it) - you're following a freemium model, but it's not obvious enough. The first plan on the pricing page should say "FREE". Your index page (which I cant see), should say free signup & no credit card required. - That's a lot of plans. Compare to Maxmind, they have 3 plans depending on what data you want (Country, City, Insights) + a free trial. - In the faq, it says I need to email you to update my credit card or change my plan. I guarantee you some user will email you their credit card number. This should all be available from their account without emailing you.
- jonathan-kosgei 9y ago
  Please follow this link https://ipdata.co/ https://ipdata.co/ the site is up, just checked. What I do is ask the user to sign up for the new plan and refund them on a prorated basis for their usage of the first. But good point I should make this more clear in the faqs. I'm looking to either cut some of the plans or move to cost per usage, maxmind offer downloads of their data. If I remember correctly their webservice is charged per request but is way more expensive compared to my fixed plans. Whereas I charge by based on an API usage bucket.
  - rgbrenner 9y ago
    Not up... content says "Page not found. Sorry. That page doesn't exist." has a blue button "RETURN HOME". Status code is 403 - permission denied. Here are the response headers: age:267 content-length:1879 content-type:text/html date:Sun, 04 Mar 2018 20:28:28 GMT etag:"12ccf5f30d33b193fec3a71a4c5529e2" last-modified:Thu, 01 Feb 2018 00:46:26 GMT server:AmazonS3 status:403 via:1.1 7fd13f5c4b32635feca1c61001387a16.cloudfront.net (CloudFront) x-amz-cf-id:eE3tjl3Dx6V32_J2s1k1cO1z_d5bu5sZClNZFTvkuugMGWngdtEK5w== x-amz-error-code:AccessDenied x-amz-error-message:Access Denied x-amz-version-id:null x-cache:Error from cloudfront
    - jonathan-kosgei 9y ago
      Please try now.
      - deleted 9y ago
        [deleted]
      - rgbrenner 9y ago
        I'm able to see it now. It seems like there's some work that needs to be done whether or not the pricing model needs to change. Prorating the first month is ok.. but it should be something obvious for the user. Days left in the month is frequently used, and something you can calculate up front. Which means you won't need to issue a refund later. This (like changing plans and credit card numbers) should be built into the signup/account. If your plans are cheaper than maxmind, that's not obvious at all. Simply because your plans do not follow the same model as maxmind, and to find out if they are cheaper, I would need to convert them manually to the same units. That could be made more obvious. I don't think the free plan is obvious enough on the front page. The "Purchase a plan" subtitle under the "See the docs" button could be "Signup for a free account". (Edit: Consider adding a free account so users already have data in your system, and just need to upgrade to a paid account. This will also give you email addresses to market to.) Am I right that the only way to signup for a plan from the front page is to click on "Pricing" in the header or the small subtitle "Purchase a plan" and then click "Get Started" on the plan? That needs work - "Get Started" should be "Signup".. especially since you use "Get Started" on the front page to go to the docs. IMO, getting to signup from the index should be easier. Overall I like this service.. But I think your users are right.. the pricing and account management needs to be simplified. These are just my thoughts after a few minutes--you know more than me here, so feel free to ignore anything you think is offbase. Edit: are there not actually accounts on this service? The pricing page just shows a stripe payment popup. If so, consider changing that.. this could be simple. Ask for email+password, give a dashboard with a few charts (like query counts), a profile, and subscription info. Now the user can login, change their subscription, upgrade to a paid account, and you have their email to market improvements and upsell to.
        9y ago

rgbrenner 9y ago

A few comments: - Your index page is missing. (I can't see your marketing angle.. so I'm not going to comment on the actual pricing... let me know when you fix it) - you're following a freemium model, but it's not obvious enough. The first plan on the pricing page should say "FREE". Your index page (which I cant see), should say free signup & no credit card required. - That's a lot of plans. Compare to Maxmind, they have 3 plans depending on what data you want (Country, City, Insights) + a free trial. - In the faq, it says I need to email you to update my credit card or change my plan. I guarantee you some user will email you their credit card number. This should all be available from their account without emailing you.

jonathan-kosgei 9y ago
Please follow this link https://ipdata.co/ https://ipdata.co/ the site is up, just checked. What I do is ask the user to sign up for the new plan and refund them on a prorated basis for their usage of the first. But good point I should make this more clear in the faqs. I'm looking to either cut some of the plans or move to cost per usage, maxmind offer downloads of their data. If I remember correctly their webservice is charged per request but is way more expensive compared to my fixed plans. Whereas I charge by based on an API usage bucket.
- rgbrenner 9y ago
  Not up... content says "Page not found. Sorry. That page doesn't exist." has a blue button "RETURN HOME". Status code is 403 - permission denied. Here are the response headers: age:267 content-length:1879 content-type:text/html date:Sun, 04 Mar 2018 20:28:28 GMT etag:"12ccf5f30d33b193fec3a71a4c5529e2" last-modified:Thu, 01 Feb 2018 00:46:26 GMT server:AmazonS3 status:403 via:1.1 7fd13f5c4b32635feca1c61001387a16.cloudfront.net (CloudFront) x-amz-cf-id:eE3tjl3Dx6V32_J2s1k1cO1z_d5bu5sZClNZFTvkuugMGWngdtEK5w== x-amz-error-code:AccessDenied x-amz-error-message:Access Denied x-amz-version-id:null x-cache:Error from cloudfront
  - jonathan-kosgei 9y ago
    Please try now.
    - deleted 9y ago
      [deleted]
    - rgbrenner 9y ago
      I'm able to see it now. It seems like there's some work that needs to be done whether or not the pricing model needs to change. Prorating the first month is ok.. but it should be something obvious for the user. Days left in the month is frequently used, and something you can calculate up front. Which means you won't need to issue a refund later. This (like changing plans and credit card numbers) should be built into the signup/account. If your plans are cheaper than maxmind, that's not obvious at all. Simply because your plans do not follow the same model as maxmind, and to find out if they are cheaper, I would need to convert them manually to the same units. That could be made more obvious. I don't think the free plan is obvious enough on the front page. The "Purchase a plan" subtitle under the "See the docs" button could be "Signup for a free account". (Edit: Consider adding a free account so users already have data in your system, and just need to upgrade to a paid account. This will also give you email addresses to market to.) Am I right that the only way to signup for a plan from the front page is to click on "Pricing" in the header or the small subtitle "Purchase a plan" and then click "Get Started" on the plan? That needs work - "Get Started" should be "Signup".. especially since you use "Get Started" on the front page to go to the docs. IMO, getting to signup from the index should be easier. Overall I like this service.. But I think your users are right.. the pricing and account management needs to be simplified. These are just my thoughts after a few minutes--you know more than me here, so feel free to ignore anything you think is offbase. Edit: are there not actually accounts on this service? The pricing page just shows a stripe payment popup. If so, consider changing that.. this could be simple. Ask for email+password, give a dashboard with a few charts (like query counts), a profile, and subscription info. Now the user can login, change their subscription, upgrade to a paid account, and you have their email to market improvements and upsell to.
      - 9y ago