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It will definitely take time for Uber to earn trust back, and it is fair that you feel the way you do. Hopefully Uber will earn your and other people’s trust th

It will definitely take time for Uber to earn trust back, and it is fair that you feel the way you do. Hopefully Uber will earn your and other people’s trust through us showing over time that we continue doing the right thing. My intention here is not to go into details, which would not be appropriate for me as an engineer that doesn’t work on those aspects. I am only saying we care a lot about this.

cryptoz 9y ago
I'm not sure Uber ever had any trust to begin with. As far as I remember, they started off doing shady and illegal things while being rude, demeaning, unsafe, aggressive, etc. They'll never 'earn' any trust either, not from me, as they've done way too much damage without any semblance of humanity, even today. There are so many alternatives to Uber that are better, safer, and even cheaper that there will never be a need to use Uber and they will never get any trust. The people up-top there have been so thoroughly evil for so long and the damage they have done so great that I have no interest trusting them ever again. Edit: You downvoters have downvoted me so much I'm no longer allowed to reply or otherwise talk on HN. Goodbye.
- lhorie 9y ago
  You clearly have some very visceral opinions about Uber and I'm sure nobody would be able to change your mind, but when the parent is saying that it'll take time for Uber to earn back trust, I think it is in the same sense as what happened to Microsoft. There was a time when there was a lot of animosity towards Microsoft, but over the years, younger people that had not been exposed to the drama grew up with a more neutral stance, and many many years of not-really-dramatic developments means that nowadays, people only really think of Microsoft as the company behind MS Office, XBox, etc and not so much about what its ethics framework looks like. Obviously you can still see people referring to it as M$ and similar and making fun on windows users, but it certainly isn't _common_ for average people to outright _hate_ Microsoft on ethical grounds.
  - 24gttghh 9y ago
    Wait, people trust Microsoft now?? I don't see their pushing of Windows 10 and it's phone-home features as being entirely ethical...
    - lhorie 9y ago
      Oh come on. A five minute googling session will give you various articles talking about what telemetry was designed for and that the backlash was largely a storm in a cup of water based on ignorance and misunderstanding of the technology. Curiously, I've never heard anyone hate on Apple over telemetry.
  - nugi 9y ago
    Yes, it really is common to hate companies that make your life needlessly hard, or act in poor faith as general practice. Uber, Microsoft, Enron, Blackwater, Comcast, Oracle, all get plenty of hate, even from non techies.

cryptoz 9y ago

I'm not sure Uber ever had any trust to begin with. As far as I remember, they started off doing shady and illegal things while being rude, demeaning, unsafe, aggressive, etc. They'll never 'earn' any trust either, not from me, as they've done way too much damage without any semblance of humanity, even today. There are so many alternatives to Uber that are better, safer, and even cheaper that there will never be a need to use Uber and they will never get any trust. The people up-top there have been so thoroughly evil for so long and the damage they have done so great that I have no interest trusting them ever again. Edit: You downvoters have downvoted me so much I'm no longer allowed to reply or otherwise talk on HN. Goodbye.

lhorie 9y ago
You clearly have some very visceral opinions about Uber and I'm sure nobody would be able to change your mind, but when the parent is saying that it'll take time for Uber to earn back trust, I think it is in the same sense as what happened to Microsoft. There was a time when there was a lot of animosity towards Microsoft, but over the years, younger people that had not been exposed to the drama grew up with a more neutral stance, and many many years of not-really-dramatic developments means that nowadays, people only really think of Microsoft as the company behind MS Office, XBox, etc and not so much about what its ethics framework looks like. Obviously you can still see people referring to it as M$ and similar and making fun on windows users, but it certainly isn't _common_ for average people to outright _hate_ Microsoft on ethical grounds.
- 24gttghh 9y ago
  Wait, people trust Microsoft now?? I don't see their pushing of Windows 10 and it's phone-home features as being entirely ethical...
  - lhorie 9y ago
    Oh come on. A five minute googling session will give you various articles talking about what telemetry was designed for and that the backlash was largely a storm in a cup of water based on ignorance and misunderstanding of the technology. Curiously, I've never heard anyone hate on Apple over telemetry.
- nugi 9y ago
  Yes, it really is common to hate companies that make your life needlessly hard, or act in poor faith as general practice. Uber, Microsoft, Enron, Blackwater, Comcast, Oracle, all get plenty of hate, even from non techies.