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A good design is as simple as possible but no simpler. The problem with ticketing and document authoring platforms are that they are arbitrarily complex. I have
by humanrebar 9y ago
A good design is as simple as possible but no simpler. The problem with ticketing and document authoring platforms are that they are arbitrarily complex. I have some sympathy for Atlassian on managing the complexity of these things. We could say that they should limit their features better, but predicting the cost of adding another use case to a pile of them is not a solved problem.
- nailer 9y ago> The problem with ticketing and document authoring platforms are that they are arbitrarily complex. I have some sympathy for Atlassian on managing the complexity of these things. Many things are arbitrarily complex. But Atlassian constantly gives items of differing importance the same level of attention, in a shotgun blast of UI.
- tdewitt 9y agoAnd just when you think you've got it sorted out, they do a major redesign and screw up your workflow (not the ticket flow, your personal one). +1000 to JIRA as a response to this. I'd probably support confluence here too but every company y I've worked with killed it one the WYSWYG editor became mandatory and all of engineering refused to use it.