5 ms·

My feedback: 1. "Create your button" seems to have a problem. When I click "Copy HTML Code" or "Copy Image Code" text changes to Copied! but actually doesn't c

My feedback: 1. "Create your button" seems to have a problem. When I click "Copy HTML Code" or "Copy Image Code" text changes to Copied! but actually doesn't copy anything to clipboard. Windows 10, Firefox 55, uBlock Origin. I also tried without uBlock and it's the same. I think it would be better that the code is actually shown on the form (because I can copy paste it manually then). 2. Edit page, picture choosing - I've chosen a picture which looked OK but after clicking "Save changes" the picture's width/height ratio is changed (it was streched horizontally). So I had to manually resize it in Paint.NET and then upload again. It'd be helpful if some info is added that the picture should have equal height and width. 3. During signup, after presenting the choice of Stripe and PayPal I was confused. My thought process: why I need to choose between Stripe and PayPal? Would you just generate Buy Now button? Will I have to open Stripe account? If somebody wants to donate will he have to have PayPal/Stripe also? At the end I've chosen PayPal. It seems to me this step can be skipped completely and be done after the first donation is received. All in all, excellent job! Good luck!

josephsunny 9y ago
Thanks for taking time to write such comprehensive feedback! 1. We were unable to replicate this, but there's the possibility for a compatibility issue. Thanks for noticing. 2. You're right; it can be improved. Noted. 3. I think improving the copy on that page will go a long way in solving the confusion. Currently, it is required for creators to choose a payout method to make the page public. We are using Stripe Connect to facilitate instant payments for creators who select Stripe. So let's say a user did not choose a payout method and started receiving coffees. After receiving a coffee or two, he wanted to use Stripe connect. In this case, we will have to manually pay out his donations thus far before connecting his account to Stripe (and what if it's less than the Paypal minimum threshold of $10?). For a platform that's trying to keep things simple and straightforward, that'd be a whole lot of complications and manual work :) However, I understand that this is not reason enough to ignore a critical UX concern. We'll try our best to come up with something that's efficient and straightforward. Cheers!

josephsunny 9y ago

Thanks for taking time to write such comprehensive feedback! 1. We were unable to replicate this, but there's the possibility for a compatibility issue. Thanks for noticing. 2. You're right; it can be improved. Noted. 3. I think improving the copy on that page will go a long way in solving the confusion. Currently, it is required for creators to choose a payout method to make the page public. We are using Stripe Connect to facilitate instant payments for creators who select Stripe. So let's say a user did not choose a payout method and started receiving coffees. After receiving a coffee or two, he wanted to use Stripe connect. In this case, we will have to manually pay out his donations thus far before connecting his account to Stripe (and what if it's less than the Paypal minimum threshold of $10?). For a platform that's trying to keep things simple and straightforward, that'd be a whole lot of complications and manual work :) However, I understand that this is not reason enough to ignore a critical UX concern. We'll try our best to come up with something that's efficient and straightforward. Cheers!