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If you didn't care about making people happy with their experience, why did you offer a service? To attract them onto a paid tier? Well then you lost that pot
by dingaling 9y ago
If you didn't care about making people happy with their experience, why did you offer a service?
To attract them onto a paid tier? Well then you lost that potential customer by being a smartarse.
Of course he knew it was free. But he took time to express his dissatisfaction directly to you. Most people would grouse on a forum and never give direct feedback.
- weixiyen 9y agoIt's possible other users were happy and this one user was going over the top.
- lccarrasco 9y agoThere's a huge difference between: Hi, your service as it is would not be adequate to my use case, here's why if you want to know and possibly change it. and: Can't believe you do X instead of Y, what a waste of time, this doesn't help me at all.
- matte_black 9y agoThere was no paid tier. I created it for the good of the community.
- dwild 9y ago> If you didn't care about making people happy with their experience, why did you offer a service? Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything? Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.