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I once had a service where a customer was distraught by the way some features were implemented, he wanted things to work one way, but the service handled it in

I once had a service where a customer was distraught by the way some features were implemented, he wanted things to work one way, but the service handled it in another. He wrote a fiery email about what a waste of time my service was because of these shortcomings and how he wished he had never bothered using it. Determined to make things right, I told him I would refund him 1000% of the original price he paid, so that the final amount can express how much I really care about making sure he was happy with his experience. The service was free.

sideproject 9y ago
GOLD! :) hahahaha. Resonate a lot with this.
mali9 9y ago
Haha. I also see many such demands being made for small open-source projects (1-2 person(s) in their free time, not company funded) Are there any resources / services where such developers can get paid on request and they work on the issues after that ?
- sammorrowdrums 9y ago
  The main one I know of is https://www.bountysource.com/ https://www.bountysource.com/
dingaling 9y ago
If you didn't care about making people happy with their experience, why did you offer a service? To attract them onto a paid tier? Well then you lost that potential customer by being a smartarse. Of course he knew it was free. But he took time to express his dissatisfaction directly to you. Most people would grouse on a forum and never give direct feedback.
- weixiyen 9y ago
  It's possible other users were happy and this one user was going over the top.
- lccarrasco 9y ago
  There's a huge difference between: Hi, your service as it is would not be adequate to my use case, here's why if you want to know and possibly change it. and: Can't believe you do X instead of Y, what a waste of time, this doesn't help me at all.
- matte_black 9y ago
  There was no paid tier. I created it for the good of the community.
- dwild 9y ago
  > If you didn't care about making people happy with their experience, why did you offer a service? Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything? Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.

sideproject 9y ago

GOLD! :) hahahaha. Resonate a lot with this.

mali9 9y ago

Haha. I also see many such demands being made for small open-source projects (1-2 person(s) in their free time, not company funded) Are there any resources / services where such developers can get paid on request and they work on the issues after that ?

sammorrowdrums 9y ago
The main one I know of is https://www.bountysource.com/ https://www.bountysource.com/

dingaling 9y ago

If you didn't care about making people happy with their experience, why did you offer a service? To attract them onto a paid tier? Well then you lost that potential customer by being a smartarse. Of course he knew it was free. But he took time to express his dissatisfaction directly to you. Most people would grouse on a forum and never give direct feedback.

weixiyen 9y ago
It's possible other users were happy and this one user was going over the top.
lccarrasco 9y ago
There's a huge difference between: Hi, your service as it is would not be adequate to my use case, here's why if you want to know and possibly change it. and: Can't believe you do X instead of Y, what a waste of time, this doesn't help me at all.
matte_black 9y ago
There was no paid tier. I created it for the good of the community.
dwild 9y ago
> If you didn't care about making people happy with their experience, why did you offer a service? Maybe it's to make "some" people happy with what something he did for fun? Not all of them and not for everything? Do you offer any service for free? Why don't you bring me a coffee right now? Exactly, you don't offer only a service to make people happy... You would do it because it was accessible, possible for you and yeah, to make some people happy.