3 ms·

I don't think that shows the futility of SLAs. If their actual uptime was 99.991%, they'd have met their SLA but still paid a fortune in credits for the 0.009%

by eli 9y ago

I don't think that shows the futility of SLAs. If their actual uptime was 99.991%, they'd have met their SLA but still paid a fortune in credits for the 0.009% downtime that did occur.

abofh 9y ago
That's not... That's not how any of those contracts are written
- computerphage 9y ago
  I don't understand what you mean. Can you elaborate?
  - wmf 9y ago
    SLAs usually pay nothing if the downtime is less than allowed.