It is worth noting the SLA only applies to the Plus and Enterprise levels, so it would $12.50 / user. Still only 12.5 cents per 0.01% downtime per user. Doesn't

It is worth noting the SLA only applies to the Plus and Enterprise levels, so it would $12.50 / user. Still only 12.5 cents per 0.01% downtime per user. Doesn't really change your point though.