4 ms·
The typical reaction I guess is, nice thing to do, but I’d be interested in the economics of the need to keep churn low, that probably makes this a good move fi
by dpweb 9y ago
The typical reaction I guess is, nice thing to do, but I’d be interested in the economics of the need to keep churn low, that probably makes this a good move financially.
Also its a credits and not cash rebate? So if I bail I get nothing?
- IAmGraydon 9y agoExactly. Because it's paid in the form of a service credit, this gets the customer who might be considering leaving an incentive to stay just long enough to forget/forgive the whole incident.