4 ms·
Trying to figure out the math on this. Let's say I pay slack $1000 a month and it goes down for one full day - does that mean I get (1/30 * 1000) * 100 = $3,333
by socalnate1 9y ago
Trying to figure out the math on this. Let's say I pay slack $1000 a month and it goes down for one full day - does that mean I get (1/30 * 1000) * 100 = $3,333?
(Assume 30 day month and 100% up time SLA for simplicity)
- bri3d 9y agoNo, it's just Service Credits. So if Slack goes down for one full day, you get 100 free days of Slack in the future. https://get.slack.help/hc/en-us/articles/204113126-Service-Level-Agreements-SLA- https://get.slack.help/hc/en-us/articles/204113126-Service-L... . Or more realistically, if Slack goes down for 30 minutes, you get 50 hours of Slack for free in the future. It's hard to calculate the actual value of these service credits.
- CobrastanJorji 9y agoOr less realistically, if Slack went offline for 3.65 days, everybody would presumably get free Slack for a year.
- FireBeyond 9y agoOn the Plus plan or higher.
- harryh 9y agoIt's hard to calculate the actual value of these service credits. credits_value = planning_on_continuing_to_use_slack ? value_of_credits_in_dollars : 0; Doesn't seem so hard to me.
- stickydink 9y agoThat's correct (in account credit). Slack is generally very reliable, I'm sure it works out for them comfortably. Over 3 years we've had maybe three of four instances where we've lost availability for 15 minutes or more, never anything even close to a day.