Good question. Turns out it is spelled out right there in their SLA.[0] If we fall short of our 99.99% uptime guarantee, we’ll refund customers on the Plus pla

Good question. Turns out it is spelled out right there in their SLA.[0] If we fall short of our 99.99% uptime guarantee, we’ll refund customers on the Plus plan and above 100 times the amount your workspace paid during the period Slack was down. [0] https://get.slack.help/hc/en-us/articles/204113126-Service-Level-Agreements-SLA- https://get.slack.help/hc/en-us/articles/204113126-Service-L...