In their "defense," this looks like another thinly veiled "look how are awesome tool solves problems, call now!" article and not a book in any fashion whatsoeve

In their "defense," this looks like another thinly veiled "look how are awesome tool solves problems, call now!" article and not a book in any fashion whatsoever. We've enjoyed great success with the post-mortem templates in PagerDuty, which is part of their open-source incident-response-docs https://github.com/PagerDuty/incident-response-docs/blob/130d56e2/docs/after/post_mortem_template.md https://github.com/PagerDuty/incident-response-docs/blob/130...