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> better customer experience with AWS than Azure or GCE Yeah, they're all awful. A comparison might show one is better than another, but it's all a wash when y
by oliwarner 9y ago
> better customer experience with AWS than Azure or GCE
Yeah, they're all awful. A comparison might show one is better than another, but it's all a wash when you look at actually good customer service.
A good host has a phone number, you ring it, somebody answers and then they fix your problem, without pinging you around a call centre. You're in and out within 20 minutes.
For AWS (and their class) you submit a ticket and in 4-48 hours, you twiddle your thumbs while the cheapest labour available to Amazon wakes up on the other side of the planet to investigate your problem (also known as walking you through a script).
AWS-sized hosts have advantages but I put a lot of weight in scaling things back to the RackSpace, Linode and Hetzner size operations. They put so much more effort into their human interaction.
- mattmanser 9y agoI have to say that these days the people on the other side of the planet are getting really good. As mentioned in another comment, I had an Indian woman answer a non-trivial support ticket and she really was excellent. She had a breath of knowledge about SQL & SQL Server that I'd hire on the spot.