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I always wonder how to handle existing customers with such raise. Have you just sent a mailing and started charging double price from their CC the following mon
by imhoguy 9y ago
I always wonder how to handle existing customers with such raise. Have you just sent a mailing and started charging double price from their CC the following month?
- mikeokner 9y agoYou should not start charging double to existing customers (which is why Stripe doesn't allow you to edit existing plans). You should keep them on a grandfathered plan for at least a period of time and/or nag them to upgrade (optionally with a discount for their trouble).
- johns 9y agoJust keep their current pricing as-is until the next time they need to change plans.
- intrasight 9y agoI ask first. If they say "no", I just let them stick with the old price. I may then ask again in 6 months and see if I get a different answer. I also sometime just cancel the billing and let them continue to use the service with the understanding that there will be no support. You gotta experiment.