This is a great technique. 1. Ask if they have 30 seconds to chat. 2. If they say no, ask for another time that works better. People are polite, so many will

This is a great technique. 1. Ask if they have 30 seconds to chat. 2. If they say no, ask for another time that works better. People are polite, so many will not say no. Schedule this time immediately and have them confirm on the calendar right away. 3. If they say yes, immediately start asking them empathetic questions that demonstrate knowledge of their problems, followed by, "Does any of this resonate with you?"