Given the volume of our users, we do not track the retention rates of our individual users. As a result, we may be unable to address any retention issues wi

Given the volume of our users, we do not track the retention rates of our individual users. As a result, we may be unable to address any retention issues with specific users in a timely manner, which could harm our business. Isn't this measurement critical to understanding if the business decisions are in line with customer expectations and use-cases? I find it odd that such a key metric is not tracked, and having more users should mean that it's an even more reliable metric to gauge features and releases.