4 ms·
What does that matter? Was the OP an investor taking on risk? Not quite sure how that's even an exception to what I'm talking about.
by always_good 9y ago
What does that matter? Was the OP an investor taking on risk?
Not quite sure how that's even an exception to what I'm talking about.
- derefr 9y agoPeople who pay for the products of early-stage startups (or, say, back Kickstarters) have an emotional intuition that they've invested in the company, despite there being no legal truth to that fact. As a growing company, you have to keep that in mind when modifying your business model: you can't betray the (entirely incorrect!) emotional intuitions of your customers, or they'll boycott you.
- always_good 9y agoActually you can. I've heard it called "firing your least profitable customers." I haven't heard too many postmortems of people that've gone "we should've given in to the entitlement of a portion of our users." But I do hear the opposite.