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I think the core problem is that you lose that available space even if you paid out through the month/year. I have a suspicion this is an intentional dark patte

I think the core problem is that you lose that available space even if you paid out through the month/year. I have a suspicion this is an intentional dark pattern to keep people from downgrading and not some weird engineering constraint. So it’s a bad and maybe unethical user experience. Why couldn’t it be: “Thank you for using Dropbox, you have access to your 1t (or whatever) until X date, after that your files will stop syncing unless you do Y. Come back any time!”

chipperyman573 9y ago
So if I pay for a year, then cancel 6 months in, I lose my 1tb immediately? Do they give you a pro-rated refund for canceling? Otherwise (unless I'm misunderstanding your comment) that seems like they aren't giving you what you paid for.
- dismal2 9y ago
  Yes, or at least that was my experience a few months ago. I’d have to check if anything changed.
  - radley 9y ago
    "In most cases, canceling your Plus or Professional subscription before it expires means you'll finish your current subscription without receiving money back. Once the subscription expires, your Dropbox will revert to a Basic account, and you will no longer have the additional storage quota or features granted by the Plus upgrade." https://www.dropbox.com/help/billing/plus-refund https://www.dropbox.com/help/billing/plus-refund
- squeaky-clean 9y ago
  I'm on the monthly plan, and never really make use of it so this post made me decide to cancel. My interface went completely back to the Dropbox Personal style, but it says I still have my 1TB until March 7th (which is when my subscription would have renewed).
sonaltr 9y ago
That's super messed up if it's true...Usually when you pay for a yearly plan and stop paying, that "plan" continues till it expires at which point the service will stop working for you. That's not even hard to really implement - maybe a few weeks or a month of work considering Dropbox hires pretty talented engineers and solve much more complicated problems.
deleted 9y ago
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chipperyman573 9y ago

So if I pay for a year, then cancel 6 months in, I lose my 1tb immediately? Do they give you a pro-rated refund for canceling? Otherwise (unless I'm misunderstanding your comment) that seems like they aren't giving you what you paid for.

dismal2 9y ago
Yes, or at least that was my experience a few months ago. I’d have to check if anything changed.
- radley 9y ago
  "In most cases, canceling your Plus or Professional subscription before it expires means you'll finish your current subscription without receiving money back. Once the subscription expires, your Dropbox will revert to a Basic account, and you will no longer have the additional storage quota or features granted by the Plus upgrade." https://www.dropbox.com/help/billing/plus-refund https://www.dropbox.com/help/billing/plus-refund
squeaky-clean 9y ago
I'm on the monthly plan, and never really make use of it so this post made me decide to cancel. My interface went completely back to the Dropbox Personal style, but it says I still have my 1TB until March 7th (which is when my subscription would have renewed).

sonaltr 9y ago

That's super messed up if it's true...Usually when you pay for a yearly plan and stop paying, that "plan" continues till it expires at which point the service will stop working for you. That's not even hard to really implement - maybe a few weeks or a month of work considering Dropbox hires pretty talented engineers and solve much more complicated problems.

deleted 9y ago

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