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I ended up having to make a similar flow for subscription cancellation. We've been spending lots of time removing obstacles to subscribe. CEO got a brilliant id
by badwolf 9y ago
I ended up having to make a similar flow for subscription cancellation. We've been spending lots of time removing obstacles to subscribe. CEO got a brilliant idea to hire a call center and require call-to-cancel.
After weeks of "debate" we settled on a 5 page "are you sure?" "are you super duper sure?" "Everyone loves you and will miss you. are you sure?" with confusing buttons "Cancel" cancels your subscription deactivation process (subscription is still active) you have to choose "I want to deactivate my subscription" on each page. I feel a bit dead inside.
- paulie_a 9y agoI will attempt to cancel with a company through the normal flow, but sometimes a simple email works just as well to get things done. If there are too many hoops to jump through, I will contact my credit card company instead, they are more than happy to resolve the situation and just not process the payments anymore.