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Yes, that's a major flaw in their customer support. Still, in the near future most common tasks can be handled by AI and only specific ones forwarded to humans
by bitL 9y ago
Yes, that's a major flaw in their customer support. Still, in the near future most common tasks can be handled by AI and only specific ones forwarded to humans (until those can be automated away as well).
- cimmanom 9y agoThe trouble is that too many places seem to already think that a bot is sufficient. IMO it's going to be a VERY long time (if ever) before bots can entirely replace human customer service.