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Id almost argue that intercom/drift are making customer service a lot easier. The chat bubble lets you connect with users of your product a lot faster than a ph
by raleigh_user 9y ago
Id almost argue that intercom/drift are making customer service a lot easier. The chat bubble lets you connect with users of your product a lot faster than a phone call and paired with some other softwares can do a lot of what you need.
This probably is more meant to challenge bad customer service like ATT/Comcast but the (non legacy) software world is doing better with this I think.
- ghaff 9y agoArguably, we've either automated or made self-service a lot of the things that you'd have historically had to talk to a customer service rep about. The problem is that, with a lot of companies, if you do need to deal with a human, it's at least as bad as it ever was.
- deleted 9y ago[deleted]