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One thing I've not seen mentioned here is how Amazon created an opportunity for fraud by making their customer support number harder to find. This is a common
by ergothus 9y ago
One thing I've not seen mentioned here is how Amazon created an opportunity for fraud by making their customer support number harder to find.
This is a common tactic - heck, some sites require you to do a knowledge base search before giving you any means to do direct contact. Keeping humans around to answer calls is expensive so companies nudge customers towards passive support.
All of which creates an opportunity for fraudsters to make their fake contact info easier to find. I wonder how many fraudulent numbers for Google support exist...
- username223 9y agoI suspect many people deal with potential customer service numbers the way I do: don't even bother. Even if you can find it, you have to fight through 5-6 layers of menus, only to be connected with some low-paid contractor trying to read a script. I haven't tried to contact Amazon's customer service, and can't even imagine trying. Basically, if your problem is bad enough, try to make it a PR problem online. If it's not, too bad.
- ergothus 9y agoSure...but can any business continue making their support hard to find if scams start to pose as your support and are easier for customers to find?