Yep. I know several college administrators who have complained that their departments have exploded in size — in one case from five “student life” admins to ove

Yep. I know several college administrators who have complained that their departments have exploded in size — in one case from five “student life” admins to over 100 — over the past 10 years. This is caused by external forces like Title IX compliance, but also by the expectation that, since students are now essentially the consumers of a luxury good, they expect impeccable and instantaneous “customer service”.