3 ms·

Just personally I'll never use Apple Maps because their customer/developer support suck. I've filed numerous tickets on one intersection that's been closed for

Just personally I'll never use Apple Maps because their customer/developer support suck. I've filed numerous tickets on one intersection that's been closed for 2.5 years in Downtown San Francisco of all places. Yet Apple Maps still routes uber drivers through there forcing them to do a 10 minute roundabout. When they pick me up I again have to direct them not to follow Apple Maps. I don't know why they persistently decide to not fix it, but that headache has made me assume Apple Maps doesn't really give a crap about customer satisfaction therefore their other features will probably suck too.

threeseed 9y ago
That’s really strange. I’ve made literally dozens of changes around Australia. Changes to POIs, street names, off ramps etc. Every single one has been actioned although usually takes a few weeks. The problem with Apple Maps is they source the data from third parties so it’s up to them whether changes are accepted or not.
aeontech 9y ago
Out of curiousity, what intersection was it, and is it still unfixed?
- capkutay 9y ago
  Yes. It's the roundabout on Otis st in mission bay.
  - aeontech 9y ago
    I don't see an Otis St on google maps in Mission Bay, what are the cross streets?
dpkonofa 9y ago
Like most support systems for mapping, I have to imagine that it only triggers an actual ticket if multiple people report an issue at that same spot. Make sure you have your friends report it too and any Uber/Lyft drivers that get tied up there. That'll get it fixed in a jiffy.
richlv 9y ago
Seems like a problem with closed systems in general. You are at the mercy of them, completely. Consider contributing to - and suggesting to others - OpenStreetMap :)
linopolus 9y ago
Reminds me reading on some guy phoning his lyft drivers whether they're using Waze for a similar reason some days ago, may have even been on HN. On the other hand, I in the starting days of apple maps noticed them having a baker in my neighbourhood twice. They got back via email I think a week or two after me reporting it, and a couple days later it was fixed, so maybe you're just not lucky here..

threeseed 9y ago

That’s really strange. I’ve made literally dozens of changes around Australia. Changes to POIs, street names, off ramps etc. Every single one has been actioned although usually takes a few weeks. The problem with Apple Maps is they source the data from third parties so it’s up to them whether changes are accepted or not.

aeontech 9y ago

Out of curiousity, what intersection was it, and is it still unfixed?

capkutay 9y ago
Yes. It's the roundabout on Otis st in mission bay.
- aeontech 9y ago
  I don't see an Otis St on google maps in Mission Bay, what are the cross streets?

dpkonofa 9y ago

Like most support systems for mapping, I have to imagine that it only triggers an actual ticket if multiple people report an issue at that same spot. Make sure you have your friends report it too and any Uber/Lyft drivers that get tied up there. That'll get it fixed in a jiffy.

richlv 9y ago

Seems like a problem with closed systems in general. You are at the mercy of them, completely. Consider contributing to - and suggesting to others - OpenStreetMap :)

linopolus 9y ago

Reminds me reading on some guy phoning his lyft drivers whether they're using Waze for a similar reason some days ago, may have even been on HN. On the other hand, I in the starting days of apple maps noticed them having a baker in my neighbourhood twice. They got back via email I think a week or two after me reporting it, and a couple days later it was fixed, so maybe you're just not lucky here..