Every time I take a Lyft to the main Kaiser Permanente offices here in SF and the driver uses Lyft's built-in mapping (powered by Google Maps), the directions a

Every time I take a Lyft to the main Kaiser Permanente offices here in SF and the driver uses Lyft's built-in mapping (powered by Google Maps), the directions always instruct them to go past the desired street and turn into the alley behind the building. I cannot figure out why it does this, and I can't figure out how to complain about this. I'm unsure if the native Google Maps app does this too (I uninstalled it years ago so I can't test myself).