There is a LOT of experiential knowledge out there around QuickBooks so even if the SaaS version needs extra hand holding it is rarely the case of the user bein

There is a LOT of experiential knowledge out there around QuickBooks so even if the SaaS version needs extra hand holding it is rarely the case of the user being completely lost. ONE example that I think applies and is Interesting: domain name registration. The entire business model at GoDaddy around domains is the hope that they would be registered and left unused. At such a low price point ($1/month billed annually) the cost of cancelling was often not worth it. But if even a fraction of those domain registers decided to need a website or email...Jenny bar the door. The support required to walk clients through DNS updates and MX records would flip the business on its head. GD has invested a ton to making these processes more seamless but it wasn't long ago that if you didn't know how to use FTP or cPanel (as example) you had to get help from an actual person.