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I was really disappointed when noticed they didn't have a way to report bugs. They had some kind of "Suggestions box", so I used that to report mine: Images wou

I was really disappointed when noticed they didn't have a way to report bugs. They had some kind of "Suggestions box", so I used that to report mine: Images wouldn't upload correctly when the chat room name started wih a slash (/dev/null in my case). They deleted the ticket and a few days later it was magically fixed. You will find pretty annoyed people if you search for "report hipchat bug".

wwalser 9y ago
> "I'm annoyed they didn't use my wording. They did fix my bug but I'm still annoyed." In what world would one imagine that a suggestions box was in any way different from reporting a bug? "Suggestions box" is a bug report but renamed to be understood by Joan from accounting.
- rspeer 9y ago
  The thing about the HipChat suggestions box is that you had to collect "votes" for your "suggestion" to be considered. So you could try to get their attention to the bug of "when you paste XML into a code block, it replaces it with subtly different, broken XML, my suggestion is to stop doing that", but it's going to be sitting several pages beyond "please add a left shark emoji!!!" You can try to get your whole office to stack the vote, but why? I only have to be one person to report a bug to Slack.
ec109685 9y ago
Slack’s /feedback is stupendous. You get a human response in minutes. And they have live chat too. Google for example makes it 1000x harder to give feedback and report bugs, which greatly limits the amount of quality feedback they get. Anecdote: hangouts didn’t let us accept external users into a hangout today. Google will never know that because I have no easy way to tel them that.