3 ms·
> The jury is not in yet, but it feels that the voluntary churn is a lot less for the customers paying more, compared to the lower price point. I noticed the s
by PerfectElement 9y ago
> The jury is not in yet, but it feels that the voluntary churn is a lot less for the customers paying more, compared to the lower price point.
I noticed the same. Our $29.90 plan churn is 3x higher than our more expensive plans.
- janlukacs 9y agoSince they pay more, they value the service more, so they tend to stick around more :)