There was a server problem, and it was fixed. Tesla was upfront about the problem and pushed out updates to resolve it. Compare this to all other auto dealers -

There was a server problem, and it was fixed. Tesla was upfront about the problem and pushed out updates to resolve it. Compare this to all other auto dealers - hiding problems, not fixing them, no ability to improve them online. Tesla has a generally well designed system, with separate computer systems running the drive train and the 'entertainment' console, you can reboot the big panel without affecting driving the car.