Thanks for the advice. We do have a GetSatisfaction page setup but alot of our user base refuse to use it (I don't want to pay the extra monthly fee to integrat

Thanks for the advice. We do have a GetSatisfaction page setup but alot of our user base refuse to use it (I don't want to pay the extra monthly fee to integrate with our login system). I think it boils down to a communication problem, support / request are fragmented between phone, get satisfaction and our own support ticket system. We also don't have a good way of sending out information. Perhaps if we had a regularly updated blog and a single support and feature reqeusts system it would eliminate the cause of the problem. But that's more coding for me!