Its not described well at all in the article, but the instance on sticking with a RoR framework well beyond what it could rightfully scale up to is what kept us

Its not described well at all in the article, but the instance on sticking with a RoR framework well beyond what it could rightfully scale up to is what kept us from building a great, great many features, least of which was harassment tooling. It wasn't RoR's fault beyond being the framework selected early on, and dogmatically stuck too long after it stopped helping us move forward quickly.