Yeah, that doesn't make any sense to me either. I think it sounds like the complaint is actually that they failed to build out features that enabled easier mode

Yeah, that doesn't make any sense to me either. I think it sounds like the complaint is actually that they failed to build out features that enabled easier moderation and better verification (mentioned a paragraph later). My understanding is that Twitter moved away from Ruby/Rails back in 2010-2012 anyway, making the comparison more confusing.