Convenience also weighs in to make it hard for people to push back on things, by design. “Oh, creating an account is one click; to cancel your service you have

Convenience also weighs in to make it hard for people to push back on things, by design. “Oh, creating an account is one click; to cancel your service you have to call, wait, listen to a spiel, etc.” Or: “What’s this extra $1.25 on my monthly bill? Well I could spend time inquiring but I guess I won’t bother.” I am much more worried about these abuses of convenience.