I'm not talking about feature requests, I'm talking about "holy shit all of my email is gone, just everything, it's all gone". If I'm a customer and I'm told "w

I'm not talking about feature requests, I'm talking about "holy shit all of my email is gone, just everything, it's all gone". If I'm a customer and I'm told "we'll put in a feature request and the manager will prioritize getting your emails back according to the company's goals", I'm probably not a customer anymore. I'm talking about "your product documentation says to check the box on the third page, but there are only two pages". If the response is "I'm sorry our developers are too busy getting work done to be constantly interrupted", how many customers are you keeping? I'm talking about "I purchased your product but it redirected me to something called http://localhost:3214/test/test_page.html" http://localhost:3214/test/test_page.html". If the response is "Hi, I'm the manager who is shielding my employees from your bullshit" yeah you get the idea. These are things an outsourced helpdesk (or even an in-house helpdesk) can't fix. But they are problems that real customers are having right now. Maybe it sounds like a horrible work environment to some people. To me it sounds like absolute bare minimum customer support.