Being well-received by consumers doesn't have much to do with business success, in the broadband market. Perhaps it's a matter of low bars, but Google's custom

Being well-received by consumers doesn't have much to do with business success, in the broadband market. Perhaps it's a matter of low bars, but Google's customer service and general reception definitely was far superior to, e.g., Comcast's. The issues Fiber ran into were more about taking on entrenched monopolists, and not general uptake or customer dissatisfaction.