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> Look at the Google Fiber debacle. AFAIK, based on public information, Google Fiber is well received by customers.

Animats 9y ago
"Google Fiber division cuts staff by 9%, “pauses” fiber plans in 11 cities"[1] [1] https://arstechnica.com/information-technology/2016/10/google-fiber-laying-off-9-of-staff-will-pause-plans-for-10-cities/ https://arstechnica.com/information-technology/2016/10/googl...
- scarmig 9y ago
  Being well-received by consumers doesn't have much to do with business success, in the broadband market. Perhaps it's a matter of low bars, but Google's customer service and general reception definitely was far superior to, e.g., Comcast's. The issues Fiber ran into were more about taking on entrenched monopolists, and not general uptake or customer dissatisfaction.
- skellera 9y ago
  Fiber no longer makes sense. The cost of laying cables is extremely high and 5g wireless is on pace to deliver similar speeds without the same costs. Google reallocated resources to wireless when they reduced them for fiber.
cbhl 9y ago
But less well-received by the neighbors of those customers: http://www.newsobserver.com/news/business/article49959860.html http://www.newsobserver.com/news/business/article49959860.ht... http://www.mystatesman.com/business/google-fiber-install-process-draws-hundreds-complaints/hQpe76Bi5GW5VrbbsJ5wdJ/ http://www.mystatesman.com/business/google-fiber-install-pro... http://www.charlotteobserver.com/news/business/article123001079.html http://www.charlotteobserver.com/news/business/article123001... [ disclaimer: I work at Google, but not on Fiber. This post is my opinion, not that of my employer. ]
- justicezyx 9y ago
  Sure, but this not what OP said.
- fstuff 9y ago
  I can understand that, my anecdotal experience with AT&T fiber when they rolled out was that they dug up half the curb in front on my driveway and left a trench covered with a unsecured piece of 2 inch plywood for almost 3 months. They blocked half my driveway and gave me no notice or contact info. I'm not even one of their customers, it's just their box happened to be in front of my house. Yea I was not happy, and insulted when service rolled out and their rep only offered me 5% discount to make up for construction.

"Google Fiber division cuts staff by 9%, “pauses” fiber plans in 11 cities"[1] [1] https://arstechnica.com/information-technology/2016/10/google-fiber-laying-off-9-of-staff-will-pause-plans-for-10-cities/ https://arstechnica.com/information-technology/2016/10/googl...

scarmig 9y ago
Being well-received by consumers doesn't have much to do with business success, in the broadband market. Perhaps it's a matter of low bars, but Google's customer service and general reception definitely was far superior to, e.g., Comcast's. The issues Fiber ran into were more about taking on entrenched monopolists, and not general uptake or customer dissatisfaction.
skellera 9y ago
Fiber no longer makes sense. The cost of laying cables is extremely high and 5g wireless is on pace to deliver similar speeds without the same costs. Google reallocated resources to wireless when they reduced them for fiber.

cbhl 9y ago

But less well-received by the neighbors of those customers: http://www.newsobserver.com/news/business/article49959860.html http://www.newsobserver.com/news/business/article49959860.ht... http://www.mystatesman.com/business/google-fiber-install-process-draws-hundreds-complaints/hQpe76Bi5GW5VrbbsJ5wdJ/ http://www.mystatesman.com/business/google-fiber-install-pro... http://www.charlotteobserver.com/news/business/article123001079.html http://www.charlotteobserver.com/news/business/article123001... [ disclaimer: I work at Google, but not on Fiber. This post is my opinion, not that of my employer. ]

justicezyx 9y ago
Sure, but this not what OP said.
fstuff 9y ago
I can understand that, my anecdotal experience with AT&T fiber when they rolled out was that they dug up half the curb in front on my driveway and left a trench covered with a unsecured piece of 2 inch plywood for almost 3 months. They blocked half my driveway and gave me no notice or contact info. I'm not even one of their customers, it's just their box happened to be in front of my house. Yea I was not happy, and insulted when service rolled out and their rep only offered me 5% discount to make up for construction.