Strongly agree. Humans tend to respond negatively to what they perceive as an intrusion. That said, what surprised me the most about the whole article was lear

Strongly agree. Humans tend to respond negatively to what they perceive as an intrusion. That said, what surprised me the most about the whole article was learning that sometimes there are in fact real people behind those random annoying chat boxes. I've always assumed I'd only get a self-help bot to reply so I would've never used them.