I can't say how much of an effect customers like us -- people who owned a ton of books but have switched to the Kindle -- have had on the bottom line of Barnes

I can't say how much of an effect customers like us -- people who owned a ton of books but have switched to the Kindle -- have had on the bottom line of Barnes and Noble, but my experience completely echoes yours. I even find myself purchasing books on the Kindle that I already own in physical form just for the improved experience. The main thing I miss is browsing for books; the experience on the Kindle or on the web is terrible compared to walking down an aisle and flipping through books that draw my interest. I have young children now, so I purchase a fair number of physical books for them, mostly through Amazon, but occasionally browsing in our local Barnes and Noble. Whenever I'm there, I find myself rooting through the shelves, finding all sorts of interesting books that I want to buy, and then I guiltily take a picture of them to buy on Amazon later for my kindle. EDIT: One thing I have noticed, though, is the increase in price gouging in ebook sales. I think a result of the Hachette deal; lots of things that would have been $6 mass-market paperbacks are instead $10. Unfortunately, this is not local to Amazon, so leaving the ecosystem is no help at all.