They specifically didn't mention the level of "normal" responses: >Other than the creeps, trolls, and bullies, I didn’t notice a shift in the types of question

They specifically didn't mention the level of "normal" responses: >Other than the creeps, trolls, and bullies, I didn’t notice a shift in the types of questions people were asking - users with problems on Kapwing still asked Rachel for help. But we didn’t analyze the volume of messages, so I can’t say if Rachel got more or fewer messages overall.