Clearly Google need to hire a lot more people if they are going to provide an acceptable level of support. If that means their profits are significantly reduce

Clearly Google need to hire a lot more people if they are going to provide an acceptable level of support. If that means their profits are significantly reduced, but they finally provide an acceptable standard of communications, I have no problem with that. How much of that $20B profit came from mistakes that hurt other people, which they only got away with because they didn't communicate and it wasn't worth suing them? The current solution isn't acceptable either.