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The app would likely be more expensive to develop and maintain than hiring a few seasonal part-timers per store (2000 people at, let's face it, minimum wage for

The app would likely be more expensive to develop and maintain than hiring a few seasonal part-timers per store (2000 people at, let's face it, minimum wage for a month is about $4M that immediately converts to sales numbers just by being conscious enough to operate a register - that's cheaper than ~10 software devs in America (at least two of which are specialists - iOS/Android devs), a manager, an office, their equipment and their benefits packages that takes a year to 18-months to produce anything at all). Maybe outsourcing it would be cheaper... but even then, your conversion rate is going to be lower than just hiring a damned cashier. And apparently B&N was against even spending for that, even during heavy sales periods. If I were a shareholder before I wouldn't be after reading this news - I'd be going and buying Amazon stock. And a lot of this explains why Amazon has been crushing Wal-Mart - people are just done with going to stores and waiting in lines, looking around at empty cashier stations in frustration when they can point, click, and have something on their doorstep the next day with less effort.

emodendroket 9y ago
Of all the criticisms one might make of Walmart, being slow to check people out I'd say would be about last on my list.
- macintux 9y ago
  Must depend on where you are, unless you’re making a broader point about their awfulness.
  - emodendroket 9y ago
    Every Walmart I've been to they're shuffling people out at pretty impressive speeds.
    - natecavanaugh 9y ago
      Next thing, you're going to tell me Santa is real ;). Every Walmart I've ever gone to, their checkout system is terribly slow. Their self checkout is better but still gets overwhelmed easily.
      - emodendroket 9y ago
        Do you have a Walmart Super Center? I wonder if it has to do with store size.
        natecavanaugh 9y ago
        I do. There are actually a few different kinds of Walmarts around that I have visited, and it's generally the same story. I think it's a time based thing, not so much size, IMO. It seems like no matter how large or what they offer, their prices draw crowds, and they both understaff, and either under train, or make sure to put the slowest humans on Earth as the cashiers. But the time criteria is best said in terms of when to go, since that's a much narrower window than when not to go.
  - plasticchris 9y ago
    Definitely depends on where you are. In cities or in California in general they are terrible compared to the rural Midwest (where they started and land/labor is much cheaper).
- bluGill 9y ago
  I don't go into Walmart often, but I've never seen lines deeper than 2 people, other than at the self checkout (one line serves 6+ lanes so a longer line obviously moves faster). Depends on where you live of course.
  - emodendroket 9y ago
    Yeah, the longest lines I saw were the day I foolishly went right before the Super Bowl, and even then they were moving at a great clip.
metaobject 9y ago
My software development experience lies far outside of the web/mobile app development world, so perhaps this idea already exists... Similar to how PG and RTM created Viaweb (a web application that allowed non-technical people to build online e-commerce sites), are there any sites/tools which allow non-technical people develop non-trivial retail/online purchasing iPhone/Android apps?
- jacobr1 9y ago
  There plenty of limited functionality (trivial in your words) style WYSIWYG style app builders. But for non-trival apps the best I've seen is https://www.dropsource.com/ https://www.dropsource.com/ They do seem to be solving this problem but not focusing on complete non-technical people, just people without direct mobile experience.
b1daly 9y ago
??? Amazon is not even close to Walmart in revenue or profit.
- mgkimsal 9y ago
  * 2017 Walmart revenue was $485B * 2017 Amazon revenue was $178B Profit would be a different story, of course, but you can go dig for that if you want. Certainly Walmart still has markedly higher revenue.
mgkimsal 9y ago
> that's cheaper than ~10 software devs in America (at least two of which are specialists - iOS/Android devs), a manager, an office, their equipment and their benefits packages that takes a year to 18-months to produce anything at all) Really? It would take 10 people 18 months to produce some type of ecommerce app that would a) allow people to bar code scan something b) pay for it on their phone ?? Yes, certainly there would be more tie ins to do - tie the same in to existing POS system for inventory purposes (real time or nightly), for one. But... 18 months? $4M? Walmart and apparently target are working on or piloting same day pickup. I can order online and go pick up at the store right afterwards. Saves walking around the store (which might cut down impulse purchases, but hey... we'll get bombarded with upsells on the future purchases, no doubt). I might not actually want something on my doorstep the next day, but want it in my hand or car 90 minutes from now, while I'm passing the store on the way home, etc.

emodendroket 9y ago

Of all the criticisms one might make of Walmart, being slow to check people out I'd say would be about last on my list.

macintux 9y ago
Must depend on where you are, unless you’re making a broader point about their awfulness.
- emodendroket 9y ago
  Every Walmart I've been to they're shuffling people out at pretty impressive speeds.
  - natecavanaugh 9y ago
    Next thing, you're going to tell me Santa is real ;). Every Walmart I've ever gone to, their checkout system is terribly slow. Their self checkout is better but still gets overwhelmed easily.
    - emodendroket 9y ago
      Do you have a Walmart Super Center? I wonder if it has to do with store size.
      - natecavanaugh 9y ago
        I do. There are actually a few different kinds of Walmarts around that I have visited, and it's generally the same story. I think it's a time based thing, not so much size, IMO. It seems like no matter how large or what they offer, their prices draw crowds, and they both understaff, and either under train, or make sure to put the slowest humans on Earth as the cashiers. But the time criteria is best said in terms of when to go, since that's a much narrower window than when not to go.
- plasticchris 9y ago
  Definitely depends on where you are. In cities or in California in general they are terrible compared to the rural Midwest (where they started and land/labor is much cheaper).
bluGill 9y ago
I don't go into Walmart often, but I've never seen lines deeper than 2 people, other than at the self checkout (one line serves 6+ lanes so a longer line obviously moves faster). Depends on where you live of course.
- emodendroket 9y ago
  Yeah, the longest lines I saw were the day I foolishly went right before the Super Bowl, and even then they were moving at a great clip.

metaobject 9y ago

My software development experience lies far outside of the web/mobile app development world, so perhaps this idea already exists... Similar to how PG and RTM created Viaweb (a web application that allowed non-technical people to build online e-commerce sites), are there any sites/tools which allow non-technical people develop non-trivial retail/online purchasing iPhone/Android apps?

jacobr1 9y ago
There plenty of limited functionality (trivial in your words) style WYSIWYG style app builders. But for non-trival apps the best I've seen is https://www.dropsource.com/ https://www.dropsource.com/ They do seem to be solving this problem but not focusing on complete non-technical people, just people without direct mobile experience.

b1daly 9y ago

??? Amazon is not even close to Walmart in revenue or profit.

mgkimsal 9y ago
* 2017 Walmart revenue was $485B * 2017 Amazon revenue was $178B Profit would be a different story, of course, but you can go dig for that if you want. Certainly Walmart still has markedly higher revenue.

mgkimsal 9y ago

> that's cheaper than ~10 software devs in America (at least two of which are specialists - iOS/Android devs), a manager, an office, their equipment and their benefits packages that takes a year to 18-months to produce anything at all) Really? It would take 10 people 18 months to produce some type of ecommerce app that would a) allow people to bar code scan something b) pay for it on their phone ?? Yes, certainly there would be more tie ins to do - tie the same in to existing POS system for inventory purposes (real time or nightly), for one. But... 18 months? $4M? Walmart and apparently target are working on or piloting same day pickup. I can order online and go pick up at the store right afterwards. Saves walking around the store (which might cut down impulse purchases, but hey... we'll get bombarded with upsells on the future purchases, no doubt). I might not actually want something on my doorstep the next day, but want it in my hand or car 90 minutes from now, while I'm passing the store on the way home, etc.