I studied business school in the mid 00s where most textbooks/classes still insisted that IT systems could be procured as standardized off the shelf products, d

I studied business school in the mid 00s where most textbooks/classes still insisted that IT systems could be procured as standardized off the shelf products, despite the fact that all serious studies show that process management* and IT systems form a symbiotic relationship that makes it almost impossible to change one without the other. *Business management is process management for most organizations.