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> From the UX I've studied it seems that ethics is unrelated. Typically in consumer apps the goal is to increase MAU and engagement and UX is dictated by whatev
by solatic 9y ago
> From the UX I've studied it seems that ethics is unrelated. Typically in consumer apps the goal is to increase MAU and engagement and UX is dictated by whatever moves the needle on those areas. It's hard to separate whether people are using the app more because of it's better design through UX design feedback loop iterations or if it is a dark pattern.
No matter which metrics you choose, you run the risk of PM's ordering unethical means of increasing those metrics. A bakery can measure itself by sales volume and ensuing revenue numbers - that doesn't by itself prevent bakery managers from adding addictive drugs to the recipes, nor does it mean that those are poor metrics.
What it does mean is a) the company made some poor hiring decisions along the way, and the best way to deal with that problem is by having some b) ethical review board.
- gt_ 9y agoI like the example here. I want to outwardly acknowledge the obvious force that is preventing the baker from putting drugs in their recipe: government regulation and law enforcement. I am an American but I am well accustomed to learning that other countries are able to prevent certain consumer abuse before it replicates at massive scale by acting early and adjusting along the way. Does this happen in Europe?
- Normal_gaussian 9y agoWe're just introducing the GDPR Europe wide which iterates on the member states existing privacy laws to provide definitive rights to any human in Europe, and obligations to any company dealing with their information. Abusing the 2FA number is likely illegal in most member states now, and is definitely so at the end of May.
- cja 9y agoProbably you mean EU when you say Europe
- Normal_gaussian 9y agoAbsolutely, sorry- bad habit