You can only support customers that generate revenue. The billions of customers only generate revenue by being mined for revenue whether thats analyzing their h

You can only support customers that generate revenue. The billions of customers only generate revenue by being mined for revenue whether thats analyzing their habits or their content for revenue. Or in the absence of that the billions of customers are loss leaders hoping to be upselled into a commercial product. In any event there's no way that Google can provide the level of support that any company who's revenue is directly tied to the products that are purchased. And it's obvious support is extremely expensive because companies that spend a lot on it give great support (like Apple) and companies that spend a little give very little or very limited support (like Google).