4 ms·
Just make all calls to support paid per minute - it shortens the calls and removes the nutters. Adjust the price dynamically to meet demand.
by lancewiggs 9y ago
Just make all calls to support paid per minute - it shortens the calls and removes the nutters. Adjust the price dynamically to meet demand.
- liquidgecka 9y agoSpammers would sign up for enterprise accounts, drop a couple hundred or more to get priority access, then spam the ever living hell out of the internet because they knew that we couldn't just disable the accounts outright. In the time it took to get the account shut down they more than made their money back. Eventually it would turn out that the card was stolen so the money would get reversed. Dealing with credit cards is a nightmare, especially in support situations. What happens if the problem is totally on the users end? (Hi, I can't log into my gmail account, its bob@yahoo.com) Do you refund them since you can't fix the issue? If not they are going to be pissed. What if the problem is quite a lot complicated and requires several hours to fix? In the enterprise space we _constantly_ had to explain to mail carriers that the Cisco PIX device was mangling their SMTP EHLO line in a way that would break the SMTP protocol which is why mail was not going through. If an end user calls it can take hours to debug something like that. Will the user demand a refund when $200 later its ruled to be their shitty ISP's fault?